IS&S Customer Service

Response times:
An aircraft-on-ground (AOG) hotline/help desk provides a 24-hour turn time for AOGs.
Turn-around time for repairs is 15-days.
Turn-around time for upgrades is 30-days.
Before returning to service, all units undergo the same ESS and acceptance testing as new units and are re-certified for airworthiness.

Product:
We have a number of exchange/loan/rotable units available to our customers. Please call for details.  

Contacts:
Aircraft On Ground (AOG) Hotline
+1.610.662.5577
Repairs and Customer Service:
Chad Hammerly
Customer Service Manager
+1.610.646.9800 extension 513
chammerly@innovative-ss.com

Quality Assurance:
Brian J. Urbanski
Vice President, Quality Assurance
+1.610.646.9800 extension 560
burbanski@innovative-ss.com